With the rise in reliance on contingent labor (CL) expected to continue in the near future, it may be time to update talent management strategies. Contingent workers are a growing part of most organizations’ staffing.
Why Does This Matter?Procurement is on one side of the fence. HR is on the other. Why divide the responsibility for contingent staffing and permanent employees? What started this division? While it is certainly understandable that companies may need to manage contingent labor and full-time employees differently on paper, the division should end there. Organizations can do a better job of making sure all worker types feel engaged and valued. When the entire workforce feels engaged, customer service, retention, loyalty, and productivity all increase, ultimately resulting in growth and profitability for the organization.
What Do You Need to Know?You understand that it is time to adapt to the changing nature of labor. After all, many sources document the benefits of an engaged workforce. So, what should you do exactly? It depends on your business goals and on how you currently manage your labor. Here are some questions as you consider how to manage your FTEs and your contingent workers in the best possible way:
- What best practices are you using to manage contingent labor and permanent employees?
- Who handles your contingent labor? Is it procurement or an MSP?
- Who is responsible for your permanent workers? Is it HR or an RPO provider?
- What changes could you make to manage all of your labor more strategically?
3 Simple Secrets to Managing Your WorkforceDeveloping and managing your talent—whether permanent or contingent—doesn’t have to be overly complex. Try these three tips for making all of your workers feel like valued members of the organization.
- Feedback loops. Make giving and receiving feedback a priority. Whether you’re conducting employee evaluations or letting team members know the status of a project they worked on, it’s important to share information. These various feedback loops will help FTEs and CL work together to drive business success.
- Create Community Experiences. One of the best ways to promote harmony is to encourage all team members to build relationships. Nothing brings people together like shared experiences. Do what you can to promote social interaction with the people you work with. Ideas run the gamut from company retreats to pizza parties and ice breaker activities.
- Integrate best practices. Perhaps the biggest opportunity in talent management lies in combining the best practices from human resources and procurement. Both departments have something to bring to the table from years of successfully managing their respective pieces of the labor puzzle.