The Interesting Link Between Filipino Snacks and the Beeline Customer Experience

I travel a lot for work. When I say “a lot” I really mean it – I’m somewhere close to 100,000 miles flown already this year.

I know that some of you are scratching your heads and thinking that you’d never want to travel that much while others are thinking that it sounds great (and I’d guess that some of you are scoffing as 100,000 miles is nowhere near what you’ve flown this year!). The truth, as it usually is for me, is somewhere in the middle. I get tired of being away from my wife, sons, dog, and friends, but I also get to visit some amazing places and spend time with incredible clients, partners, and colleagues!
This week’s travels have been much closer to the “It’s awesome, I love it” end of the spectrum. I’m writing this from Changi Airport in Singapore, where I’m waiting to board a plane to Sydney. I spent the week in Singapore at Staffing Industry Analysts’ CWS APAC event and then at a lunch-and-learn session Beeline hosted with our partner, Allegis Global Solutions. At both events, I had a number of great conversations and heard incredible speakers. It’s an exciting time for contingent workforce practitioners and providers in this dynamic region! All that said, one of the most memorable things to happen on this trip was when two of my colleagues from our Manila office presented me with small gifts from their hometown. The gifts – typical and traditional snack foods from the Philippines – are pictured below.
These colleagues wanted to share something of their culture with me and make me feel welcome halfway around the world. Let me tell you: it worked. I was very touched by the gesture and it served to remind me of how amazing Beeline’s culture is, and that it not only applies internally but externally as well. One of our core principles is Customer Focus – basically,  that everyone other than me is my customer. I saw that attitude and principle perfectly illustrated by the food they shared with me! This is what we strive to do for our external customers as well – offer a customer experience that is proactive, thoughtful, responsive, and designed to optimize our client’s contingent workforce programs.
So, to my colleagues here in the APAC region and around the world, thank you for all you do for me, for each other, and for our customers. To our customers, thanks for your ongoing business and partnership. If you’re not yet part of the Beeline family and are interested in learning more, please reach out. We’d love to talk!
 

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