What Happens Between the Sale and the Implementation?
If you are thinking about implementing a VMS, there is a good chance that you are currently using spreadsheets to track your extended workers manually or perhaps your organization uses some other technology that serves as your current ‘system’ of record. If you have spoken to sales representatives or seen demos of VMS technologies, you already realize the many benefits of automating your current process, and that is a good thing. Maybe you have already decided that a VMS is definitely the best thing for your organization, but what happens between the time you decide to sign on the dotted line and the time your organization is steadily using a VMS?
It is important to understand that no two implementations are the same. Although it is useful to review case studies from your peers, and you might find some common characteristics among those stories, each implementation is unique. Each organization may be solving for different problems, and therefore, may be implementing different solutions in different timeframes. Each scope of work is unique, and each organization has different internal processes, which means different contracts and resources involved.
What industry experts can do, however, is help you understand the various components that relate to all implementations, because there are some absolute truths about implementations that are the same for every organization, regardless of industry, size, or solution. At the very least, there are some steps you can take to become better aligned internally and with your VMS provider during the implementation process:
Establish a partnership and communication plan among internal and external project stakeholders.
Identifying focused, dedicated resources – including client Subject Matter Experts (SMEs).
Create and employ a phased plan to set up the project foundation.
Utilize proven processes and templates to streamline the implementation process.
Conduct regularly scheduled status meetings that promote open communication.
Follow a proven solution design process and stakeholder reviews/demos.
Implement a comprehensive data migration strategy.
Ensure aggressive issue identification and closure.