Client Services & Support


What could you achieve if you could optimize the value of your extended workforce?  We can make it happen.

Unlike other VMS providers, Beeline provides the multilayered support you need to ensure that your VMS does more than simply meet your expectations. Our support services are geared to deliver nothing short of client success.

Dedicated to Your Success

A vendor management system (VMS) provides technology to meet your needs efficiently and cost-effectively. It will deliver the most value—now and for the life of your program—if it is backed by client services dedicated to helping you meet your program’s operational and strategic goals.

Better Service Starts Before You Go Live

For new Beeline clients, unparalleled client service starts even before your technology goes live. Our Solution Design team work closely with you, to understand your program goals, data collection and exchange requirements, your organizational policies, procedures, and preferred work flows.

We configure our VMS to fit your needs, your processes, and your preferred workflows.  And, to ensure that your users get all the value your program can deliver, we provide highly customized, user-specific training for both your staff and your suppliers.

You have by far the best training program, from the eLearning modules to instructor-led, to certification, to QRGs (quick reference guides), and documentation that I've ever seen! I've worked with many SaaS organizations, and Beeline blows everyone away!

FORTUNE 500 oil & gas company - Client Executive Sponsor

To make your implementation smooth and painless, your Beeline transition team is led by not one, but two experienced Client Operations Managers (COMs) to shepherd your program through the launch phase to what we call “steady state” operation. This “hypercare” approach gives you the proof—and the confidence—that your program will perform efficiently, effectively, and in accordance with its design goals.

Making Unparalleled Client Service Even Better

TANDEM ACCOUNT MANAGEMENT

Every Beeline client has a Client Relationship Manager (CRM) responsible for providing strategic counsel and direction and a Client Operations Manager (COM) responsible for day-to-day operations and all client deliverables. Both managers are fully cognizant of the status of your program and are readily accessible to support and assist your program team.

DEDICATED SPECIALIST TEAMS

Unlike other VMS providers (whose client services teams compete for technical resources with new-revenue-generating client implementations and program expansions), our Client Services organization has its own dedicated configuration, reporting, financial operations, and integration teams, as well as product experts, quality principals, business analysts, and project managers whose sole responsibility is to meet the needs of current Beeline clients.

Change Management and Program Adoption Support

No extended workforce program can achieve its goals without effective change management and whole-hearted program adoption. But you don’t have to address these challenges alone.

We can help you establish the strategic plans you will need, along with tools and tactics to drive program acceptance, support, adoption, and expansion. Based on our extensive experience with all types of contingent workforce programs, we can help you develop your business case, change management program, and stakeholder communications and marketing plans.

Advanced Support for Client Success

Success for your program starts with implementation, but it doesn’t end there. Neither do our services. Based on our industry perspective and market knowledge, we provide extensive strategic guidance to our clients on the operation and optimization of their extended workforce programs.

From program office development and market rate analysis to business process engineering and advanced scorecard creation, we can help you realize your program’s full potential. Take advantage of our years of technology and program management experience, and you will be on your way to achieving a best-in-class program.

24/7 Support

In addition to operational and strategic services to support both your current and long-term goals, we also provide global 24/7 support to make sure your VMS operates smoothly every day. From support centers on four continents, our VMS product support specialists address critical issues for your team, your users, and your suppliers in any of more than 17 languages.

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