Dedicated to Your Success
A vendor management system (VMS) provides technology to meet your needs efficiently and cost-effectively. It will deliver the most value—now and for the life of your program—if it is backed by client services dedicated to helping you meet your program’s operational and strategic goals.
Better Service Starts Before You Go Live
For new Beeline clients, unparalleled client service starts even before your technology goes live. Our Solution Design team work closely with you, to understand your program goals, data collection and exchange requirements, your organizational policies, procedures, and preferred work flows.
We configure our VMS to fit your needs, your processes, and your preferred workflows. And, to ensure that your users get all the value your program can deliver, we provide highly customized, user-specific training for both your staff and your suppliers.
You have by far the best training program, from the eLearning modules to instructor-led, to certification, to QRGs (quick reference guides), and documentation that I've ever seen! I've worked with many SaaS organizations, and Beeline blows everyone away!
To make your implementation smooth and painless, your Beeline transition team is led by not one, but two experienced Client Operations Managers (COMs) to shepherd your program through the launch phase to what we call “steady state” operation. This “hypercare” approach gives you the proof—and the confidence—that your program will perform efficiently, effectively, and in accordance with its design goals.