Operational VMS Support

Technology helps you manage your non-employee workforce efficiently, cost-effectively, and in compliance with regulations. Our collaborative approach to client services helps you get the most from your Vendor Management System (VMS) solution—all year long.

You will enjoy working with a client support team that builds and maintains strong, long-term relationships with clients and managed services partners. We maintain detailed knowledge of your unique configuration, frequently communicate with your program team, practice effective issue/ticket management, and proactively seek ways to improve your program by using innovative Beeline technology.

Service Methodology

Your dedicated Beeline client support team is accountable for the vision and execution of your operational roadmap which promotes program growth and operational efficiencies. Your team consists of experts with extensive experience and deep understanding of key aspects of your program, such as configuration, reporting, integrations, finance, product solutions, quality management, and program optimization.

Our team structure allows for effective information sharing, a client-focused approach, and support redundancy for business continuity planning. Client Operations Managers are responsible for ensuring that their teams comply with your departmental policies and procedures and work to ensure your satisfaction with our services.

Client Operations Manager

A Client Operations Manager is your primary contact for executing service requests and managing them to delivery. You can be confident, knowing that your Client Operations Manager:

  • Has advanced knowledge of your VMS application and the supporting business services
  • Applies advanced problem solving skills
  • Communicates effectively with clients, managed services providers, and all levels of management
  • Prioritizes multiple responsibilities and meet deadlines under tight time constraints
  • Learns and grows in a changing environment
  • Has access to in-department subject matter experts

Product Support

Resolve any functionality issues with the help of our global product support team. This is your first line of defense and the strategic hub for your organization’s users in need of assistance, no matter where they are in the world. Our support desk is staffed 24/7/365 with product support specialists who are VMS support experts and capable of supporting a wide range of needs.

Common support requests include:

  • Troubleshooting, validating, and escalating any functionality related issues
  • Assisting users with all enabled functionality based on the caller’s security rights
  • Time entry support
  • Supplier candidate submittal management

Global 24/7 Access

We utilize a distributed support team and maintain physical locations in multiple support centers on four continents, available to deliver support in more than 17 languages. Using this distributed structure allows us to maintain a fault-tolerant environment that will keep your programs functioning normally despite most potentially disruptive events.

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