Frequently Asked Questions (FAQs)
1. Can I unlock my account?
Answer: When resetting your password, you will receive an email that will guide you through the reset process. Your account will unlock once you successfully reset your password through a secured link.
2. What are the password policies for my company?
Answer: This information can be obtained from your program office.
3. I'm a first time user, what are my login credentials?
Answer for resource: You can obtain this information from your staffing agency.
Answer for client user: You can obtain this information from your program office.
4. My account is locked, who can unlock my account?
Answer for all users: Your account may automatically unlock once your password is reset depending on your company settings. If your account does not automatically unlock, please refer to the answers below.
Answer for resource: Your staffing agency.
Answer for client user: Your program office.
Answer for supplier user: Another staffing agency administrator.
5. How do I find out which of my email addresses is on file with Beeline?
Answer: When you reset your password, you will have the option to add an email address of your choice. If you would like to know the current email address, please contact your staffing agency or program office.
6. Am I allowed to have more than 1 email address receive Beeline notifications?
Answer: Yes, please refer to the answer for question 5.
7. How many attempts do I have to login before my account is locked?
Answer: Your company sets the policy on how many attempts you have before you are locked out.
8. What is my SID?
Answer for resource: Your SID is unique and can be provided by your staffing agency
Answer for client users: Your SID is unique and can be provided by your program office
Answer for supplier users: Your SID is unique and can be provided by your program office or another supplier administrator.
9. I'm having trouble logging in through SSO.
Answer: Single Sign On is a security feature provided by your company and supported by your company's internal IT help desk. Please contact your internal IT Support for all SSO issues. Beeline Support does not have access to reset or troubleshoot SSO passwords.
10. What is a staffing agency?
Answer: A staffing agency is the employer for a temporary contractor/ resource.
11. What is a resource?
Answer: A resource is a temporary contractor or temporary worker who is employed by a staffing agency.
12. What and who is my Program Office?
Answer: A Program Office manages the contingent workforce program and assist managers with procuring temporary resources through Beeline.
1. What is Beeline Help?
Beeline Help is a help system where users can access searchable topic-oriented information pertaining to the Vendor Management System (VMS.) Beeline Help is accessed from the Help menu within the application. Information within Beeline Help is specific and relevant to each users role and visibility. Primarily, this help system is designed to give assistance in the use of the application through Quick Reference Guides and Video Tutorials, but it also presents additional information about the application such as new enhancement details.
2. How do I access the new Beeline Help?
From the Help menu, click the first option Beeline Help.
3. Which browsers are supported by Beeline?
Internet Explorer 8 - 11 and the latest version for Firefox , Chrome, and Safari.
4. Are there any other technical requirements for Beeline's VMS?
The Beeline Flex components (calendar and interactive candidate compare) require Flash Player 9.0.124 or newer. 9.0.124 was released by Adobe in 2007. This applies only to the Hiring Manager role.
5. What is the minimum version of Flash required?
The candidate comparison and calendar features require Flash 9.0.124 or newer.
6. Where can I get additional information on new features?
All documentation is accessible through Beeline Help including release notes. Please visit the Beeline Help Home page for available documentation topics.
7. Is Beeline fully compatible with Windows 7?
Yes, the Beeline application is compatible with Windows 7.
8. Where can suppliers find tutorials?
Suppliers have access to the FAQs on the login page. They also have access to Beeline Help where they can review video tutorials, quick reference guides, additional documentation, and release notes.