Basic Call Handling – If the caller doesn’t belong to Wells Fargo / Menasha / Shell

1. Login to https://iqnavigator.service-now.com/navpage.do
2. Go to Account QRG

              3. Search for the company name and click the company name with a hyper link                   4. Check the contact information under ‘Notes’ or ‘Template Info’ & provide the contact information of the dedicatesupport/person that can assist the caller.