Any email received from the support inbox that is related to IQN, we should redirect them to create a ticket. Regardless if they are from the BIG3 (WF, Shell or Menasha) or not, we refer them to create a ticket on the portal.
The reason behind this is for us to be able to track how many tickets were opened by a certain client.
We will only give QRG contacts via ticket for security purposes.
Below is the template that we will use to divert all emails to create a ticket
Greetings,
Thank you for contacting IQN Support. Please be advised that we are now moving to a new platform to serve you better.
We advise you to register at our new portal:
You may create a ticket in regards to your inquiry. You may also check the status of your ticket through the portal.
Best Regards,
[Support Name]
Product Support Specialist
IQN VMS
