Once we receive an e-mail from Weblogic System Account, we need to create a ticket.
Login to https://iqnavigator.service-now.com/navpage.do
Create a new ticket, make sure to put the following:
Caller: (YOUR NAME)
Caller Type: Internal User
Contact Type: Internal
Account Name: Charles Schwab
Category: Web Services
Sub-category: Outbound – Worker
Assignment Group: Service Desk 2
Make sure to copy the description on the e-mail to the description of the ticket.
Short Description: File Missing
There is no orx file in the /export/share/transfer/download/schwab/worker directoryThere is no xml file in the /export/share/transfer/upload/schwab/worker directory
There is no xml.receipt file in the /export/share/transfer/upload/schwab/worker directory
Send back an e-mail to the client whom send an e-mail for this request and let them know that a ticket has been created.