1. Once we receive an e-mail from Weblogic System Account, we need to create a ticket.
  1. Login to https://iqnavigator.service-now.com/navpage.do
  2. Create a new ticket, make sure to put the following:
    Caller: (YOUR NAME)
    Caller Type: Internal User
    Contact Type: Internal
    Account Name: Charles Schwab
    Category: Web Services
    Sub-category: Outbound – Worker
    Priority: P5
    Assignment Group: Service Desk 2

  1. Make sure to copy the description on the e-mail to the description of the ticket.
    Short Description: File Missing
    Description:
    There is no orx file in the /export/share/transfer/download/schwab/worker directoryThere is no xml file in the /export/share/transfer/upload/schwab/worker directory

    There is no xml.receipt file in the /export/share/transfer/upload/schwab/worker directory

  1. Send back an e-mail to the client whom send an e-mail for this request and let them know that a ticket has been created.