User > Assisting “Site Slowness”

Issue:  A single customer is experiencing “site slowness” when navigating the site or clicking on links to action requests. Steps to assist in triaging issue:  We need to have the customer capture their network traffic using the chrome developer tools.
  • In Chrome, have the user go to the 1) Menu then 2) More Tools and 3) Developer Tools
  • in Tools, select the 4) Network tab and check Preserve Log
Finally, they should go to Augustus (Or the site they are experiencing “slowness”)andlogin.  If they preserve the log, they should provide support the output which we would add to the ticket to ES.