success story
Global hospitality brand revolutionizes labor management, boosting efficiency, and savings.
November 15, 2024
Client uncovers $1.4 million in potential cost savings while replacing error-prone manual processes with staffing automation.
- Industry
- Hospitality
- Client Since
- 2022
- Category
- Shift-based staffing
The challenge
Overcoming labor management hurdles
In the hospitality industry, operational efficiency in workforce management is paramount. A global leader, recognized for its commitment to operational excellency, recognized a weakness in its handling of shift-based workers provided by staffing suppliers.
Pain points
- Lack of budget/forecast/accrual accuracy:
Shifts were managed externally using manual processes. These were often inaccurate and not well scrutinized. Similarly break tracking was manual, external, and unmonitored.
As a result, the company’s accruals were faulty and they were unable to forecast and budget effectively.
- Lack of overall visibility:
Minimal workforce visibility hindered the organization’s ability to manage its workers and financial performance - Inaccurate time capture:
The system did not record true clock-in and clock-out times in real time, affecting timekeeping accuracy.
In addition to meeting day-to-day and minute-to-minute scheduling requirements, the organization needed overall visibility to manage its workforce more strategically and improve financial performance. Their goal was to correct this inconsistency by aligning all properties using standardized processes and establishing uniform controls and pay structures for third-party suppliers.
The solution
Transforming labor management
To address these challenges, the organization implemented JoinedUp at designated pilot sites starting in 2023. This innovative shift-based labor management program immediately delivered program improvements and efficiencies:
Streamlined onboarding
With JoinedUp, the organization significantly reduced the time to onboard new workers, improving workforce productivity.
Precise break tracking
JoinedUp enabled real-time tracking of breaks, eliminating the default 30-minute deduction, and allowing for precise break duration capture.
Complete visibility
The organization gained visibility and control of shift-based staff, essential for accurate reporting and payroll operations.
Accurate time capture
All shifts now record true clock-in and clock-out times in real time, improving timekeeping accuracy.
Unlocking up to $1.4 million annually in hidden savings
Analysis revealed that 26% of shifts over 6.5 hours did not have breaks, resulting in substantial overpayments. At an average cost of $10.32 per missing break, the client identified over $116K in monthly savings JoinedUp could potentially capture through better management and approval processes.
The results
A game-changer for shift-based staffing
Implementing JoinedUp at the pilot sites streamlined labor management, improved efficiency, and enhanced compliance. The benefits were felt across the organization, from reduced onboarding times to improved scheduling and compliance. While specific percentage figures were not provided, the impact on cost savings, productivity gains, and compliance improvements were significant.
Encouraged by their success at the pilot sites, the company plans to expand the JoinedUp rollout to 20 additional properties with approximately $20 million in spend. This expansion underscores their confidence in the system’s ability to transform labor management and deliver tangible benefits.
JoinedUp has helped us coordinate the financial links between our extended workforce, HR, and operations. The data the system provides us is robust and useful when forecasting, planning, and completing accruals.