checklist
Is your VMS provider a vendor or a partner?
How to tell the difference and why you should care.
If you use a vendor management system (VMS), you probably have strong opinions about its features and ease of use. But have you considered how your VMS provider sees you? It matters more than you might think, because it shapes the attention, support, and flexibility your program receives.
If your provider views you as just another licensee, the relationship will likely stay transactional. But if they see you as a strategic leader helping your company meet its evolving talent needs, you’re far more likely to be treated as a partner.
If your VMS provider treats you like a partner, you should experience:
These are just a few of the ways you can tell if your VMS provider is a partner or just a vendor.
Scoring guidance
Mostly checked (10–12 selected):
You have a collaborative foundation. Deepen your tech alignment and explore innovation to drive strategic outcomes.
Some checked (4–9 selected):
You have a solid base. Strengthen communication channels, tap into provider expertise, and align your roadmap.
Few or none checked (0–3 selected): Your provider is acting more like a vendor than a partner. It’s time to prioritize foundational relationship-building.
If your provider is acting more like a vendor than a partner, you may want to ask them, “Why?” If their answer is unsatisfactory, it may be time to switch.
Remember, the best VMS is the one that best fulfills the needs of your organization.
7 most important qualities for a successful VMS partnership
To learn more about the value an effective partnership provides, download our complimentary eBook
Read the ebook