JoinedUp is now SOC 2 certified

Security, data protection, and operational integrity have always been central to how we build and run JoinedUp. Achieving SOC 2 certification is an important milestone that independently validates the standards we hold ourselves to and reinforces our commitment to our customers.

But what does this actually mean for you?

What is SOC 2?

SOC 2 (Service Organization Control 2) is a globally recognized security and compliance standard developed by the American Institute of Certified Public Accountants (AICPA).

It evaluates how well an organisation protects customer data based on five “Trust Service Criteria”:

• Security
• Availability
• Processing Integrity
• Confidentiality
• Privacy

To become certified, companies must undergo an independent audit that rigorously assesses their systems, processes, policies, and controls over time, not just at a single point. This isn’t a box-ticking exercise, but rather an in-depth review of how we operate.

What this means for JoinedUp customers

1. Your data is protected by verified controls

JoinedUp manages sensitive workforce, payroll, financial, and operational data across workers, MSPs, suppliers, and end-hirers. SOC 2 certification confirms that:

• Strong access controls are in place
• Data is encrypted and securely stored
• Systems are monitored and protected against unauthorized access
• Risks are proactively managed
• Security processes are documented and consistently followed

An independent auditor has validated that these controls are well-designed and operating effectively.

2. Reduced risk for your organisation

Whether you’re an enterprise client, an MSP, or a supplier, you are responsible for the security of your supply chain.

By partnering with a SOC 2 certified platform, you significantly reduce third-party risk. JoinedUp meets stringent security and compliance expectations that align with enterprise procurement, IT, and compliance teams.

This makes internal approvals, audits, and vendor assessments smoother for you.

3. Operational reliability you can depend on

SOC 2 isn’t only about security. It’s also about availability and integrity.

Our certification demonstrates that JoinedUp has robust operational processes, including:

• Change management controls
• Incident response procedures
• System monitoring
• Data accuracy and processing safeguards

4. Ongoing commitment, not a one-time achievement

SOC 2 certification is not permanent. It requires continuous monitoring, evidence gathering, and regular independent reviews.

That means our security and compliance practices are not static. They are continually maintained and improved.

This milestone reflects how we operate every day, not just how we prepared for a single audit.

Why this matters in workforce management

JoinedUp supports critical workforce operations:

• Posting and allocating shifts
• Managing time and attendance
• Processing financial approvals and adjustments
• Handling sensitive worker data
• Managing compliance controls
• Secure reporting and SFTP data transfers

With so much operational and financial data flowing through the platform, trust is essential.

SOC 2 certification reinforces that JoinedUp is built not only for efficiency and flexibility, but for security and governance at scale.

Thank you to our customers

Achieving SOC 2 certification is a major milestone for our team, but it’s also part of a bigger journey.

Our customers trust us to power complex workforce ecosystems across clients, suppliers, agencies, and workers. That trust is something we take seriously.

This certification strengthens that foundation, and we will continue investing in security, compliance, and platform resilience as we continue to grow.

If you would like more information about our SOC 2 certification or require documentation for your internal compliance processes, please contact our team – we are not just happy to help, but proud to.