How a leading UK courier transformed workforce management

The challenge

Managing a high-volume, shift-based workforce across multiple locations presented several challenges:

Seasonal workforce fluctuations required real-time shift adjustments to avoid under- or over-staffing.
Lack of financial visibility meant uncontrolled workforce spending, including supplier inefficiencies.
Decentralized operations demanded local autonomy while ensuring centralized financial control.
Compliance blind spots resulted in millions in unnecessary National Insurance overpayments for under-21 workers – an issue that had gone undetected for years.

Why JoinedUp by Beeline

To address these challenges, the company implemented JoinedUp, a workforce management solution designed specifically for high-volume shift-based workforces.

Seamless Shift Creation Fulfillment – Quickly create, distribute, and fill shifts on short notice.
Advanced Pay Rate Management – Automatically apply complex pay rules, reducing manual errors and financial waste
Integrated Supplier Collaboration – Allow suppliers to source candidates and manage fulfillment in real-time
Real-Time Workforce Insights – Improve visibility into workforce spend, shift allocations, and worker status
Compliance-Drive Pay Structuring – Ensure accurate payroll processing, including eliminating overpayments for under-21 workers
Local Autonomy + Centralized Control – Enable site managers to operate independently while maintaining corporate oversight.

The results

By implementing JoinedUp, the company transformed its workforce operations, achieving measurable success:

70% Cost Reduction – Increased financial visibility and streamlined supplier management resulted in significant cost savings.
Millions Saved in National Insurance Contributions – By identifying and eliminating compliance issues, the company stopped overpaying on under-21 worker contributions.
68% Increase in Shift Submission Rate – Improved shift allocation efficiency meant faster staffing and fewer coverage gaps.
29% reduction in Canceled Shifts – Real-time updates and better workforce planning helped minimize shift disruptions.

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Solutions

Benefits

Workforce solutions

Compliance

Supplier solutions

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How a leading UK courier transformed workforce management

One of the UK’s largest courier services, supporting 80% of the country’s retail brands, needed a smarter, more efficient way to manage shift-based workers.

The challenge

Why JoinedUp by Beeline

The results

By leveraging JoinedUp’s powerful shift management capabilities, the company gained:

Conclusion

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