How Encore Streamlined Shift-Based Staffing Across 1,300+ Venues

Encore

Tackling Operational Complexity

Before implementing JoinedUp, Encore’s shift fulfillment process was heavily manual. Meredith described the pre-JoinedUp reality as a world of “texts and phone calls,” lacking a centralized system to manage and validate labor at scale.

The challenge

Real-Time Verification in Live Event Settings

A key challenge in event-based staffing is verifying shift completion in real-time. Meredith explained Encore’s hands-on approach:

“We are there, physically in a space… the managers who procured the labor from suppliers are responsible for verifying attendance. They’re on site, with the staff, as those needs are being met.”

JoinedUp’s support for features like QR or facial recognition-based time and attendance tracking further helped enhance verification, adding another layer of confidence and auditability.

The lessons

Lessons from the Industry

The conversation closed with a powerful takeaway for operations and staffing leaders in any shift-based industry:

“You just have to start. Start using the system—and the efficiencies and visibility will follow.”

Meredith’s message was clear: transformation doesn’t happen overnight, but with the right tools and a phased approach to implementation, even large, complex staffing ecosystems can become streamlined, responsive, and ready for scale.

Watch the full webinar here.