checklist
Important questions you should
consider when evaluating your
current VMS provider
If your technology partner is not living up to its promises, you could be at risk. Consider these questions to ensure you are getting the most value from your VMS.
| — | Does your VMS properly integrate all of your essential data? |
| — | Does your VMS provide all the reporting and analytic capabilities you need? |
| — | Do you receive both strategic and operational support services from your VMS provider? |
| — | Does your VMS have an easy and intuitive process to push QA fixes into production? |
| — | Are the approval processes in your VMS easy to use? |
| — | Is your VMS provider willing to align with your business processes and needs? |
| — | Does your VMS provider help you evolve and expand your program? |
| — | Is your VMS provider listening to your concerns? |
| — | Is the technology flexible and adaptable enough to handle all variations of your program (processes, locations, etc.)? |
| — | Is your VMS provider a good cultural fit with your organization? |
| — | Does your VMS provider have a technology roadmap that benefits your program? |
| — | Is your VMS provider honest and forthright? |
| — | Do you have confidence in client support and system maintenance? |
| — | Does your VMS store your data securely, and in accordance with industry best practices? |
| — | Does your VMS provider have a strong executive team in place with minimal turnover? |
| — | Does your VMS provider deliver innovations and system enhancements that benefit your program? |
| — | Do you feel that your company’s needs are treated as a high priority by your VMS provider? |