fact sheet
Unparalleled client service and support
Your program will deliver the most value if it’s backed by the support you need to meet your operational and strategic goals
Ensuring the value of your investment
Technology is critical for the success of today’s contingent workforce programs. Beeline offers fit-for-purpose solutions that serve the entire extended workforce holistically–serving both large complex programs and growing extended workforce programs.
As a Beeline client, you can be confident in the technology powering your workforce and know that you have a partner with you every step of the way. Beeline’s service model puts customers’ interests first and takes the responsibility of operating a mission-critical system seriously.
Client service starts before you go live
Beeline clients receive unparalleled client service even before the technology goes live.
For complex programs leveraging our Beeline Enterprise vendor management system (VMS), our solution design,
implementation, and integration teams work closely with you to:
- Understand your program goals
- Collect relevant data
- Review your organization’s policies, procedures, and preferred workflows
- Configure the solution to fit your requirements
For mid-sized contingent workforce programs, clients utilize Beeline Professional. This simple, fast-deploying VMS enables your team to activate and maintain the solution with self-service support directly in the application. The intuitive user experience makes it easy to identify and access self-help resources to diagnose and resolve many issues without external intervention. Beeline also provides the support of an expert and activation consultant if any help is needed along the way.
Once your system goes live, we support you throughout your program’s entire life cycle.
Help desks are only the beginning
For some VMS providers, an online help desk is the beginning and end of their software support. At Beeline, it is only the beginning.
Beeline’s service starts with global 24/7 support. From our help desks, product support specialists address critical issues for your team, your users, and your suppliers. They also escalate issues as necessary to customer success professionals assigned to support your Beeline solution.
Tiered customer support
Depending on your Beeline solutions and the complexity of your contingent workforce program, a broad and deep set of services is available.
Every solution comes with one or more customer success managers. They may carry different titles – like Relationship Manager or Client Operations Manager – but they are all dedicated to ensuring you receive the technical guidance and assistance you need to operate your Beeline solutions to their full potential.
In addition to solving technical and operational issues, they will help your system owners and users take advantage of Beeline’s extensive self-paced online training.
The most experienced client support team in the industry
Other VMS providers fill client support assignments from resource pools that also support software unrelated to the external workforce. Beeline’s service and support professionals are entirely focused on the unique requirements of sourcing and managing the extended workforce. It is one reason so many companies who have tried another VMS have switched to Beeline.
Strategic and operational support
All Beeline clients have access to professional and technical services. Some services, such as regularly scheduled business reviews and high-touch strategic and operational support, may be included with Beeline Enterprise. Others are available on an as-required basis above and beyond the basic contract.
Whatever service level you choose, there will always be professionals available who are fully aware of the status of your program and are readily accessible to support and assist your contingent workforce program team.
Beeline Centers of Excellence
For complex contingent workforce programs, our dedicated customer success managers are backed by client support Centers of Excellence (COE) staffed by specialists in Integrations, Finance, Analytics, Reporting, Vendor Support, Legal, and other functions essential for contingent workforce management. Whether your program is managed internally or with Managed Service Provider (MSP) support, our COE delivers expertise based on decades of in-depth experience.
Collaboration and community
True client support requires collaboration with our clients and giving them the power to network with their peers so they can share knowledge that will help them maximize the value of their programs. We have several channels to encourage collaboration, including:
Beeline Client Advisor Board (BCAB)
A select group of Beeline clients who are thought leaders and industry experts serve as advocates for their peers. The advisory board regularly meets with Beeline’s leaders to discuss new product and service concepts. Clients are encouraged to network with the board’s members, who can share a wealth of advice on products, best practices, and industry trends.
Events and special interest groups
Beeline creates and participates in national and regional events every year that offer opportunities for clients to explore program improvement strategies, meet with industry leaders and technologists, and get hands-on experience with many of our solutions.
Our global online community provides a forum where clients and partners can learn and share best practices, build relations with their peers, and get advice from experts they can trust. Along with 24/7 access to information and tools, the Beeline Community allows clients and partners to explore new product developments, connect with advocates, participate in focus groups, and nominate and vote for product enhancement ideas.
Everyone that we have interacted with from the sales process through implementation, and continuing even today as we’re in production, has been great to work with. I think it’s really the people that are behind the technology that really makes it worthwhile.