fact sheet
Unparalleled client service and support
Your external workforce program achieves its greatest value when it’s supported by technology dedicated to your long-term success - not just your go-live date. Beeline provides the expertise, collaboration, and care needed to help you meet both your operational and strategic goals.
Maximizing the value of your investment
Technology is critical for the success of today’s contingent workforce programs. Beeline’s fit-for-purpose solutions are designed specifically to serve the entire extended workforce holistically and intelligently — whether your program is large and complex or in rapid growth.
As a Beeline client, you can rely on more than powerful technology. You gain a trusted partner that puts your success first and takes the responsibility of powering mission-critical systems seriously. Our priority is ensuring you consistently realize the full value of your investment.
Client service starts before you go live
Beeline clients receive unparalleled client service even before the technology goes live. Since Beeline’s focus is entirely on the extended workforce, our experts bring deep industry knowledge and best practices from across all programs.
We have professionals available who are fully aware of your program's status and are accessible to support and assist you and your contingent workforce program team. Once your system goes live, we will support you throughout your program’s entire life cycle.
Beyond the help desk
For many VMS providers, client support stops at a help desk. For Beeline, that’s only the beginning.
Beeline’s service starts with global 24/7 support. From our help desks, product support specialists address critical issues for your team, your users, and your suppliers. They also escalate issues as necessary to customer success professionals assigned to support your Beeline solution.
Clients receive the technical guidance and assistance needed to operate their Beeline solution to their full potential. Depending on your Beeline solutions and the complexity of your contingent workforce program, a broad and deep set of services is available.
The most experienced client services team in the industry
Unlike other providers that spread resources across multiple platforms, Beeline’s service professionals are fully dedicated to the extended workforce ecosystem. Their deep understanding of the unique challenges and opportunities in contingent workforce management means faster solutions, greater insights, and higher satisfaction.
It’s why so many organizations choose Beeline — and stay with us.
Everyone that we have interacted with from the sales process through implementation, and continuing even today as we’re in production, has been great to work with. I think it’s really the people that are behind the technology that really makes it worthwhile.