In compliance with the Privacy Shield Principles, Beeline commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact firstname.lastname@example.org.
Beeline has further committed to refer unresolved Privacy Shield complaints to JAMs, an alternative dispute resolution provider located in the [United States]. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please email email@example.com for more information or to file a complaint. The services of JAMs are provided at no cost to you.
Personal Data refers to any information that is identifiable to specific individuals or by which specific individuals can be identified, such as name, identification numbers, email address, mailing address, phone numbers, or other personal characteristics or attributes.
Personal Data does not include information that is previously publicly available or is anonymous statistical information that is not identifiable to a specific individual.
Data Subjects refers to the individuals to whom the Personal Data refers.
Data Controller refers to the owner of the data, which in most cases is the customer of IQN. When the Data Controller is a Beeline customer using Customer Confidential Information, Beeline performs the role of Data Processor.
Customer Confidential Information refers to non-public information that is proprietary to our customers and when the IQN customer is the Data Controller.
For Customer Confidential Information, the following will apply:
For other purposes where Beeline is Data Controller
Notice: Data Subjects should be notified at the time of data collection regarding what Personal Data is collected, how it will be used, and to whom it will be disclosed by the Data Controller.
Access: Data Subjects will be granted access to the Personal Data related to them, and will be able to submit corrections to the information where it is believed to be inaccurate (see “Inquiries” below). Corrections will be subject to verification and acceptance by the Data Controller.
In the event that a complaint is received, Beeline will take steps to ensure that the Personal Data is accurate and current.
Onward Transfer and Choice:
For Customer Confidential Information, the following will apply:
Beeline will not transfer Personal Data to third parties, other than the Data Controller or their designees and third parties who perform certain services for Beeline. All such parties agree to maintain appropriate procedures to safeguard the Personal Data and use it only for the purposes of providing services.
For other purposes where Beeline is the Data Controller, Beeline agrees to maintain appropriate procedures to safeguard the Personal Data and use it only for the purposes described in the collection notice and as the Data Controller directs.
If Beeline shares EU Personal Data with a third-party service provider that processes the data solely on Beeline’s behalf, then Beeline will be liable for that third party’s processing of EU Personal Data in violation of the Principles, unless Beeline can prove that we are not responsible for the event giving rise to the damage.
National Security or Law Enforcement Requirements: In the event that Beeline receives a lawful request to disclose personal information by public authorities, including to meet national security or law enforcement needs, Beeline will comply with the request.
Beeline receives and stores nonpublic Personal Data and other Customer Confidential information from several sources in the normal course of business, including:
Identification and contact information from customers, their services suppliers, and the Data Subjects themselves.
Business process information (such as regarding services procurement and payment processes) through the usage of the Beeline applications and communications among customer users and their services suppliers, the Data Subjects, Beeline users, and third-party users.
Transaction and information system usage information from Beeline applications, Beeline websites, other contacts with Beeline, and third parties.
Why This Information Is Collected
For Customer Confidential Information:
- Identifying the Data Subjects and associating their various authorized role(s) and preferences
- Contacting and notifying Data Subjects of appropriate process events and data changes
- Efficiently and accurately performing the process management services, including tasks as directed or authorized by the Data Controller.
- Improve existing services and design new services.
- Consequently, the Personal Data collected is generally contact information, identification information, and process-related transaction information.
For other purposes where Beeline is Data Controller:
How This Information Is Used
Beeline uses Personal Data only for the purposes for which it was collected as described above.
In the normal course of business, Personal Data and Customer Confidential information is processed by Beeline and via third parties who are contracted to provide certain services to Beeline or customer.
Personal Data may also be transferred to third parties of the Data Controller and their authorized agents in the course of performing the process management services.
In addition, Beeline will perform legitimate and relevant tasks as directed or authorized by the Data Controller.
Personal Data in Beeline’s possession is protected by its Information Systems Security Policy, which is designed to prevent unauthorized disclosure, misuse, or alteration of Personal Data. The Information Systems Security Policy includes confidentiality procedures applicable to all Beeline personnel, security requirements for physical and electronic security, and compliance policies and procedures for information handling. All Beeline personnel are required to acknowledge understanding of the Information Systems Security Policy, and adherence is enforced.
For inquiries from Data Subjects about their Personal Data, Beeline will forward the inquiries to the appropriate Data Controller and assist with resolving the inquiry, including providing access to the Personal Data and correcting any errors in cooperation with the Data Controller.
PRIVACY SHEILD COMMITMENT
To view the list of companies who have committed to the Privacy Shield self-certification click here.
ALTERNATIVE DISPUTE RESOLUTION (ADR)
Beeline is committed to investigating and resolving all unresolved data privacy complaints in a timely manner. As such if Beeline is unable to resolve a complaint to the satisfaction of all parties, Beeline will provide free of charge access to an Alternative Dispute Resolution (ADR) provider.
To learn more about the terms in which Beeline is obligated to go through, and liable for binding arbitration under the EU-U.S. Privacy Shield regulation, click here.
To learn more about Beeline’s ADR, JAMS, click here.
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